(And sometimes it takes me back to where I was rather than a few seconds before.) But it's a better workaround (especially using only the left- and right-arrow buttons, which are easier to switch between) than what I had been doing. Since the Instant Replay button now seems to be the same as the left-arrow button, I can hit the left-arrow button twice and then the right-arrow button twice, which often does give me a quick replay, often less than ten seconds.
Your workaround is interesting: I had been going back two frames and advancing one, which put me way further back than I wanted, and also had me switching buttons after I hit Instant Replay and then having to switch to the right-arrow button to advance. For me, it now appears to be no different from the left-arrow button: it goes back one "frame" per push of the button, and it does not automatically replay. Hmm, for the others responding so far, the Instant Replay button stopped working very recently-more like two weeks ago than two years ago. And I still think the thing to do is to have people keep contacting them until they realize that they have a problem. I still think the problem has to be Netflix. So my old clunky Roku remote's Instant Replay still works on Netflix (I didn't try any other channels with it). Of course, I'm sure there are technical differences between the two devices. It's slower than my current Roku Express, but I checked, and the Roku 1 remote's Instant Replay button works fine. The one thing I didn't think of before this chat was to check on a second Roku that I have set up (and rarely use) with another TV. After all, we couldn't all have the Instant Replay on our Roku remotes break at exactly the same time, right?
I said that because had I been able to contact Roku support, I'm sure they would have told me to contact Netflix. I also told him that Roku said to contact Netflix. He finally came back and said "The support advised for you to contact roku device manufacturer and get this remote contyrol be checked." I told him (again) that there was nothing wrong with the remote, and it worked fine on other channels-the only problem was with Netflix. Said he was going to refer it to the support team (while I waited). Some highlights: Netflix guy said, "This is the first time someone reported this" (which we know is total BS). Update: I had another chat with Netflix today.
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